PinchaPlay Pro – Refund policy
1. Try it first
Every Pro feature can be tried free for 15 days from installation, without sign-up, payment or card. Please use the trial to check that PinchaPlay Pro works for you before you buy.
2. No refund for a change of mind
PinchaPlay Pro is digital content delivered immediately (a licence key). Before paying, the checkout asks you to tick the box “I want immediate access and I accept that I lose my 14-day right of withdrawal.” By ticking it you ask for immediate access and accept that you lose the right of withdrawal once supply has begun. The same sentence is repeated in your confirmation email. For this reason we do not offer refunds for a change of mind (clause 6 of the Terms).
3. If Pro does not work as described
Your legal guarantee always applies. If Pro does not work as described, you are entitled to have it fixed, a price reduction or a refund (Decree-Law 84/2021 / Directive (EU) 2019/770; clause 7 of the Terms). A refund returns the amount you actually paid.
4. How to ask
- Email opinchavelho@gmail.com.
- Write from, or mention, the email address you used at checkout, so we can find your order.
- Tell us what does not work, on which site and in which Chrome version, if you can.
We first try to fix the problem. If we cannot, we reduce the price or refund through Polar, our merchant of record. The money goes back to the original payment method; how long your bank takes to show it is outside our control. After a full refund the licence key is revoked and PinchaPlay returns to the free version, which keeps working.
5. Polar
Polar, as the seller of record, may also decide refunds under its own buyer terms, for example to prevent chargebacks.