PinchaPlay Pro – Terms of Sale and Licence
These terms include the End-User Licence Agreement (EULA, clause 8). PinchaPlay is proprietary software. See also the refund policy and the privacy policy. If translations differ, the English text prevails, without prejudice to mandatory consumer rights. The extension will carry this same text from its next update.
1. Seller and licensor
The order is processed by Polar Software Inc. ("Polar", polar.sh), our online reseller and merchant of record, which sells PinchaPlay Pro to you, handles payment, VAT/sales tax and issues the invoice/receipt; Polar's checkout terms also apply to the payment. The software, its licence and support are provided by José Augusto Alves Pinhão, trading as "Pinchavelho", Estrada V Centenario Vila Sol I, Bloco B 3CE, 9360-500 Ponta do Sol, Portugal (other trader details in the legal notice: https://pinchavelho.github.io/legal-notice.html). Email: opinchavelho@gmail.com.
2. Product
PinchaPlay Pro, a lifetime licence that unlocks the Pro features of the PinchaPlay browser extension (always on for chosen sites, panel with every video and audio on the page, skip silences, A-B loop and bookmarks, frame by frame, time left and time saved, focus mode, volume boost, equalizer, Clear voice / Night and other audio tools, per-site memory, custom shortcuts) for the purchasing user's browsers. Requires Google Chrome 124+ (or compatible). Free features (speed, skips, standard shortcuts, on-screen indicator, picture-in-picture, on any site after clicking the icon) remain free.
3. Price
You choose how much to pay for PinchaPlay Pro, subject to a minimum: €1.99 until 31 January 2027 and €2.99 from 1 February 2027. The minimum and the suggested amount are shown on the PinchaPlay purchase page and on the Polar checkout before you pay. The amount you choose is the price of the licence; VAT is included in it (any VAT/sales tax applicable in your country is shown on the Polar checkout before you pay). Paying more than the minimum does not give you additional features or different rights. One-time payment, no subscription, no automatic renewal. Payment is processed by Polar as merchant of record; the amount you paid is shown on the invoice/receipt issued by Polar.
4. Free trial
15 days of Pro from installation, with all Pro features, without sign-up, payment or card. The Pro screen shows how many trial days are left. At the end the Pro features are locked (sites chosen for "always on" stay authorised in Chrome but PinchaPlay only turns on there after a click; bookmarks and time saved stay on your device) and the extension simply returns to the free version. The trial lets you check that PinchaPlay Pro suits you before paying. It is a voluntary offer: it does not replace or limit your legal rights, and the right of withdrawal ends only through the express request and acknowledgement at checkout described in clause 6.
5. Delivery
After payment your licence key is available in the Polar customer portal, which you open from the link in Polar's confirmation email or by signing in with the email address you used to buy; enter it in PinchaPlay Options to activate Pro immediately. The extension checks the key with Polar about once a day; if Polar cannot be reached, Pro keeps working for a 14-day grace period. Known limitation: on a network that intercepts connections (for example the Wi-Fi sign-in page of a hotel or airport, or some proxies), the check may receive a reply that does not come from Polar and treat it as an invalid key. Pro may then stay switched off until the next check over a normal connection, usually about 24 hours; your key is not deleted and Pro comes back by itself. We will fix this in a future version.
6. Right of withdrawal and waiver
As a consumer in the EU you normally have 14 days to withdraw from a distance contract. PinchaPlay Pro is digital content not supplied on a tangible medium and is delivered immediately (licence key). Under Article 16(m) of Directive 2011/83/EU (in Portugal, Article 17(1)(l) of Decree-Law 24/2014), before paying you must tick a box stating "I want immediate access and I accept that I lose my 14-day right of withdrawal."; the Buy button stays disabled until you do. This box is not pre-ticked and refers to the purchase of PinchaPlay Pro described in clause 2; the same wording appears on the PinchaPlay purchase page, on the Polar checkout and in the confirmation email. By ticking it you give your prior express consent to immediate performance and acknowledge that you lose the right of withdrawal once supply has begun. Confirmation of this consent and of the loss of the right of withdrawal is sent to you on a durable medium, in the purchase confirmation email. No voluntary refund is offered (Polar, as the seller, may still decide refunds under its own buyer terms, e.g. to prevent chargebacks). Defects remain covered by the legal guarantee of conformity (clause 7), which is not affected.
7. Legal guarantee
Pro must work as described. If it doesn't, you are entitled to have it brought into conformity, a price reduction or a refund under Decree-Law 84/2021 / Directive (EU) 2019/770. Updates needed to keep conformity are provided. Any price reduction or refund is calculated on the amount you actually paid.
8. Acceptable use
You must comply with copyright law and website terms. PinchaPlay does not download content and does not circumvent DRM or encryption. The licence is personal and non-transferable. PinchaPlay is proprietary software (all rights reserved). Licence (EULA): you may install and use PinchaPlay for personal purposes; Pro features are licensed to the purchasing user. You may not copy, modify, redistribute, sell or reverse-engineer it, or remove or bypass the licence check, except as permitted by mandatory law. The package contains no third-party code; it only bundles the Inter and Space Grotesk fonts, used under the SIL Open Font License 1.1 (licence texts in the fonts folder).
9. Liability
To the extent permitted by law, we are not liable for indirect losses or for unlawful use by the user. This does not limit liability for intent, gross negligence, personal injury or any mandatory consumer right.
10. Changes and discontinuation
If Pro is discontinued, already purchased features continue to work in the installed version as far as technically possible. The version in force is the one published at https://pinchavelho.github.io/pinchaplay/terms.html; the copy included in the extension may be an earlier version. A new version never reduces the rights you had when you bought.
11. Complaints and disputes
Contact us first. Complaints book: www.livroreclamacoes.pt. Alternative dispute resolution: CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.cniacc.pt) or the competent ADR centre. Portuguese law applies, without depriving consumers of the protection of the mandatory laws of their country of residence.