PinchaHide Pro – Terms of Sale and Licence
These terms include the End-User Licence Agreement (EULA, clause 8). PinchaHide is proprietary software. See also the refund policy (https://pinchavelho.github.io/pinchahide/refund.html) and the privacy policy (https://pinchavelho.github.io/pinchahide/privacy.html). If translations differ, the English text prevails, without prejudice to mandatory consumer rights. This is the same text as on https://pinchavelho.github.io/pinchahide/terms.html.
1. Seller and licensor
The order is processed by Polar Software Inc. ("Polar", polar.sh), our online reseller and merchant of record, which sells PinchaHide Pro to you, handles payment, VAT/sales tax and issues the invoice/receipt; Polar's checkout terms also apply to the payment. The software, its licence and support are provided by José Augusto Alves Pinhão, trading as "Pinchavelho", Estrada V Centenario Vila Sol I, Bloco B 3CE, 9360-500 Ponta do Sol, Portugal (other trader details in the legal notice: https://pinchavelho.github.io/legal-notice.html). Email: opinchavelho@gmail.com.
2. Product
PinchaHide Pro, a lifetime licence that unlocks the Pro features of the PinchaHide browser extension (blocking of analytics, advertising and session-recording trackers; removal of tracking parameters from addresses; Clean Links; objection to "legitimate interest" where the site's consent tool allows it; Pop-up Cleaner; blocking of tracking pings and, optionally, social widgets; Chrome privacy settings; clearing a site's cookies when its last tab closes; per-site exceptions; local history and charts) for the purchasing user's browsers. Requires Google Chrome 121+ (or compatible). Free features (refusing cookie banners, hiding a banner that cannot be refused without ever accepting it, the Global Privacy Control signal, pause, "protection off on this site" and the counts) remain free.
PinchaHide never hides or bypasses paywalls, "accept or pay" walls, sign-in or sign-up walls, prices, age checks or legal notices. What PinchaHide cannot do is explained in the "They'll always win." notice (the (i) button), shown before purchase.
3. Price
You choose how much to pay for PinchaHide Pro, subject to a minimum: €1.99 until 31 January 2027 and €2.99 from 1 February 2027. The minimum and the suggested amount are shown on the PinchaHide purchase page and on the Polar checkout before you pay. The amount you choose is the price of the licence; VAT is included in it (any VAT/sales tax applicable in your country is shown on the Polar checkout before you pay). Paying more than the minimum does not give you additional features or different rights. One-time payment, no subscription, no automatic renewal. Payment is processed by Polar as merchant of record; the amount you paid is shown on the invoice/receipt issued by Polar.
4. Free trial
15 days of Pro from installation, with all Pro features, without sign-up, payment or card. Options and the purchase page show how many trial days are left. At the end the Pro features stop being applied (your Pro settings stay saved on your device and apply again if you activate a key) and the extension simply returns to the free version, which keeps refusing cookie banners.
5. Delivery
After payment your licence key is available in the Polar customer portal, which you open from the link in Polar's confirmation email or by signing in with the email address you used to buy; enter it in PinchaHide Options to activate Pro immediately. The extension checks the key with Polar about once a day; if Polar cannot be reached, Pro keeps working for a 14-day grace period. Known limitation: on a network that intercepts connections (for example the Wi-Fi sign-in page of a hotel or airport, or some proxies), the check may receive a reply that does not come from Polar and treat it as an invalid key. Pro may then stay switched off until the next check over a normal connection, usually about 24 hours; your key is not deleted and Pro comes back by itself. We will fix this in a future version.
6. Right of withdrawal and waiver
As a consumer in the EU you normally have 14 days to withdraw from a distance contract. PinchaHide Pro is digital content not supplied on a tangible medium and is delivered immediately (licence key). Under Article 16(m) of Directive 2011/83/EU (in Portugal, Article 17(1)(l) of Decree-Law 24/2014), before paying you must tick a box stating "I want immediate access and I accept that I lose my 14-day right of withdrawal."; the Continue button stays disabled until you do. This box is not pre-ticked and refers to the purchase of PinchaHide Pro described in clause 2; the same wording appears on the PinchaHide purchase page, on the Polar checkout and in the confirmation email. By ticking it you give your prior express consent to immediate performance and acknowledge that you lose the right of withdrawal once supply has begun. Confirmation of this consent and of the loss of the right of withdrawal is sent to you on a durable medium, in the purchase confirmation email. No voluntary refund is offered (Polar, as the seller, may still decide refunds under its own buyer terms, e.g. to prevent chargebacks). Defects remain covered by the legal guarantee of conformity (clause 7), which is not affected.
7. Legal guarantee
Pro must work as described. If it doesn't, you are entitled to have it brought into conformity, a price reduction or a refund under Decree-Law 84/2021 / Directive (EU) 2019/770. Updates needed to keep conformity are provided. Any price reduction or refund is calculated on the amount you actually paid. Websites change their banners and pages often; PinchaHide's rules are updated in new versions, and a site that changes is not by itself a lack of conformity as long as PinchaHide works as described, including its stated limits.
8. Acceptable use
You must comply with the law and with website terms. PinchaHide does not circumvent paywalls, DRM, encryption or access controls. The licence is personal and non-transferable. PinchaHide is proprietary software (all rights reserved). Licence (EULA): you may install and use PinchaHide for personal purposes; Pro features are licensed to the purchasing user. You may not copy, modify, redistribute, sell or reverse-engineer it, or remove or bypass the licence check, except as permitted by mandatory law. The package contains no third-party code and no third-party filter lists; it only bundles the Inter and Space Grotesk fonts, used under the SIL Open Font License 1.1 (licence texts in the fonts folder).
9. Liability
To the extent permitted by law, we are not liable for indirect losses or for unlawful use by the user. This does not limit liability for intent, gross negligence, personal injury or any mandatory consumer right.
10. Changes and discontinuation
If Pro is discontinued, already purchased features continue to work in the installed version as far as technically possible. The version in force is the one published at https://pinchavelho.github.io/pinchahide/terms.html; the copy included in the extension may be an earlier version. A new version never reduces the rights you had when you bought.
11. Complaints and disputes
Contact us first. Complaints book: www.livroreclamacoes.pt. Alternative dispute resolution: CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.cniacc.pt) or the competent ADR centre. Portuguese law applies, without depriving consumers of the protection of the mandatory laws of their country of residence.